Return and refund policy
Last updated: September 7, 2026
You may return unused items in original, unopened packaging within 30 days of the delivery date for a refund to your original payment method.
How to start a return
Email support@kingdomsupplies.store with your order number and reason. We will reply with a return authorization and the current return-to label instructions. Do not send a parcel without that authorization — unannounced parcels at a mail-receiving service can be refused.
Where to send returns
Kingdom Supplies
5005 Dalhousie Dr NW, Unit 175 #1439
Calgary, Alberta T3A 5R8
Canada
This is a mail-receiving address, not a warehouse or public storefront. There is no walk-in returns counter.
Condition
- Item must be unused, in original condition, and in the original packaging with all seals intact.
- Opened personal-care, hygiene, or fragrance products (including essential oils once the seal is broken) cannot be resold and are not accepted, unless we sent the wrong or damaged item.
- Items marked final sale cannot be returned except if they arrived damaged or incorrect.
- Digital products are not returnable.
Who pays shipping
You pay return shipping unless the item arrived damaged, defective, or was the wrong item. Original outbound shipping is not refunded (it was free at checkout). We do not charge a restocking fee on accepted returns.
Refunds and replacements
After we receive and inspect the return, refunds go to the original payment method within 5–10 business days. Damaged or incorrect items: email us within 7 days of delivery with photos. We send a replacement at no extra cost, or refund if we cannot replace it.
Contact
support@kingdomsupplies.store · 587-679-0928 · Monday–Friday, 9:00–17:00 MT